Support Center

Find resources and get help from our Mitsubishi Electric Iconics Digital Solutions (MEIDS) support team for your needs.

General Support Inquiries

Have a general question or problem? Contact our support team located in your region.

Americas:

Business hours: 8:30am - 5:30pm EST

UK:

Business hours: 8:30am - 5:30pm GMT

Europe:

Business hours: 8:30am - 5:30pm CET

Asia:

Business hours: 8:30am - 5:30pm IST

Need Technical Support?

Log into our Community Portal or create a new account and we can assist you with your support case.

Community Portal

License a Product

Visit our Licensing Portal to license Mitsubishi Electric Iconics Digital Solutions products, activate or upgrade your software, and access our info center.

License Portal

After-Hours Emergency Support

Have an emergency outside of our business hours? Get 24/7 help just a phone call away. Only for customers who have purchased our 24/7 support plan.

You can find our 24/7 number on the MEIDS Community Portal under "Support".

Explore Additional Resources

Product Help Documentation

Our product help documentation provides public articles and tutorials to help you get your projects up and running.

Explore Product Help

Training

Sign up for on-site training for hands-on lessons with GENESIS products, or learn on your own time with our ICONICS Institute videos.

See Training Classes
Browse ICONICS Institute

What’s New

See new product features, fixes, and updates organized by product version. Get the latest Security updates at our Security Center.

Read What's New
Read Security Updates

Need a Support Services Plan?

GENESIS SupportWorX™ Technical Support Services Plans are a key component of Mitsubishi Electric Iconics Digital Solutions’ Global Support and Services Programs. Expert assistance is just a phone call or a click away: SupportWorX Plans provide telephone and e-mail support from our sales channels and support centers around the globe.

SupportWorX provides access to our Customer Connection Portal for the latest service packs and information you need to keep your system in top running order. SupportWorX provides important license replacement in case of lost software key or damaged hardware key.

GENESIS v11 SupportWorX Guide

Learn more about the levels of product support we offer and optional add-on services.

View GENESIS v11 SupportWorX Guide

Have questions?

Contact a Sales Representative to get started and find a plan that best fits your needs.

Contact Us